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How to make (and keep) client promises
It’s the beginning of a new year, and if you’re like me, you’ll be reflecting on your lessons learned from 2014 and making your list of improvements for the coming year.
One of your key areas for improvements might be delivering better on your client promises. In an earlier blog post, I said that one of the 3 secrets to exceptional customer service was setting realistic expectations with your client. In other words, we need to make client promises that we can actually keep.Continue reading
Peer News January 2015 is out now!
We are excited to announce our first digital newsletter, PEER NEWS, is out now!
Read on to get a sneak peak at the January Issue and find out how you can subscribe to Peer News.Continue reading
The 5 most important small business lessons I’ve learned
The beginning of a new year is always a good time to reflect on past lessons learned, and to make resolutions and set intentions for the future.
So for this first post of 2015, in the interests of sharing experiences and learning from each other’s mistakes, I share the 5 most important business lessons I’ve learned during my career. I hope it provides some help to you, however small.Continue reading