I can’t think of many (if any) businesses or professions that don’t have customers or clients. They are consumers of our products, users of our services, or may just be people or groups within our own organisation that rely on us in some way.Continue reading
Six weeks into the new financial year and I’m only just now reflecting on the last one! And what a year that was… my first as a business owner. I took a big risk leaving my high paying corporate job to start out on my own – wide-eyed and expectant, hoping at every turn that I hadn’t made the wrong decision.Continue reading
This week I was struck down with a flu… my first since going freelance last year. When I was an employee and got sick, it was relatively easy to take a few days, even a week, off. There was always someone to handle my client deadlines for me or at least manage expectations until I got back. And the financial impact was minimal.Continue reading
The beginning of a new year is always a good time to reflect on past lessons learned, and to make resolutions and set intentions for the future.
So for this first post of 2015, in the interests of sharing experiences and learning from each other’s mistakes, I share the 5 most important business lessons I’ve learned during my career. I hope it provides some help to you, however small.Continue reading
We all expect it but we struggle to do it. I’m talking about good customer service. And not just good. Exceptional. In stores, at restaurants, in business. And if we’re the one on the giving end, it can be very difficult to juggle all our competing priorities and still remember to schmooze our clients.
But is good customer service really all about schmoozing? I think not. Customers want us to deliver… on time, with quality and with a smile. Continue reading