I’ve been working on a project for a large organisation for the past six months and recently we’ve run into some delays that were out of our control. That has meant that much of the work on the project has had to slow down. As someone who does her best work when there’s a lot to do and when deadlines are looming, I’ve been struggling to stay motivated and enthusiastic.Continue reading
ANGIE’S INSIGHT OF THE WEEK: I had an epiphany of sorts recently. I’m a planner. We know this about me. After all, I am a business strategist. So planning is what I do best. And while planning is important and necessary, sometimes there comes a time when planning must stop and doing must start.Continue reading
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It’s the beginning of a new year, and if you’re like me, you’ll be reflecting on your lessons learned from 2014 and making your list of improvements for the coming year.
One of your key areas for improvements might be delivering better on your client promises. In an earlier blog post, I said that one of the 3 secrets to exceptional customer service was setting realistic expectations with your client. In other words, we need to make client promises that we can actually keep.Continue reading