Welcome to the Peer Business Consulting Blog, written by Angeline Zaghloul.
Here you can get research, advice and tips on key issues facing startups, small and medium businesses. We’ll also bring you real case studies which we hope will help you establish, stabilise and grow your business.
All content on this site, including photographs, graphics and writings, is protected by copyright.
Contradiction is all around us. For as long as I can remember, I’ve been told that the customer is always right. But as a customer, I often feel constrained by shop assistants and service providers unwilling to budge on a policy or process. Early in my career as a client service manager, I did my best to bow to clients’ often unrealistic demands, with a smile even. But I rarely saw the same from other client service staff and relationship managers. And I’ve often heard murmurings among friends and family that good customer service is dead.Continue reading
The June issue of Peer News, our digital newsletter, is out now!
In this month’s issue of Peer News:
- We bring you Blog highlights from the month including: 4 top tips to balancing strategic focus and client workload, how to reduce ‘wastage’ in your small business and my popular article, 21 Tools and Resources for your Small Business.
If you’re a regular reader of this blog, you might be wondering where I’ve been the past few weeks. The truth is that I’ve fallen victim to the common (but good) problem that I’ve taken on some new clients which have kept me so busy that I haven’t had time to keep up my blog.Continue reading