The customer is always right… right?

Contradiction is all around us. For as long as I can remember, I’ve been told that the customer is always right. But as a customer, I often feel constrained by shop assistants and service providers unwilling to budge on a policy or process. Early in my career as a client service manager, I did my best to bow to clients’ often unrealistic demands, with a smile even. But I rarely saw the same from other client service staff and relationship managers. And I’ve often heard murmurings among friends and family that good customer service is dead.Continue reading


Peer News June 2015 is out now!

The June issue of Peer News, our digital newsletter, is out now!

In this month’s issue of Peer News:

  • We bring you Blog highlights from the month including: 4 top tips to balancing strategic focus and client workload, how to reduce ‘wastage’ in your small business and my popular article, 21 Tools and Resources for your Small Business.

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