ANGIE’S INSIGHT OF THE WEEK: I had an epiphany of sorts recently. I’m a planner. We know this about me. After all, I am a business strategist. So planning is what I do best. And while planning is important and necessary, sometimes there comes a time when planning must stop and doing must start.Continue reading
It’s the beginning of a new year, and if you’re like me, you’ll be reflecting on your lessons learned from 2014 and making your list of improvements for the coming year.
One of your key areas for improvements might be delivering better on your client promises. In an earlier blog post, I said that one of the 3 secrets to exceptional customer service was setting realistic expectations with your client. In other words, we need to make client promises that we can actually keep.Continue reading