The “Catch-22s” of starting and running a business

Posted on 24 March 201518 May 2015 by Angeline Zaghloul

In my consulting practice, I come across business owners at all stages of their business’ life. This week, I realised that starting and running a business is full of Catch-22 scenarios. For those not familiar with the term, a Catch-22 is a requirement that cannot be met until a prerequisite requirement is met, however, the prerequisite cannot be met until the original requirement is met.Continue reading→

3 secrets to exceptional customer service

Posted on 10 December 20142 April 2018 by Angeline Zaghloul

We all expect it but we struggle to do it. I’m talking about good customer service. And not just good. Exceptional. In stores, at restaurants, in business. And if we’re the one on the giving end, it can be very difficult to juggle all our competing priorities and still remember to schmooze our clients.

But is good customer service really all about schmoozing? I think not. Customers want us to deliver… on time, with quality and with a smile. Continue reading→