In my consulting practice, I come across business owners at all stages of their business’ life. This week, I realised that starting and running a business is full of Catch-22 scenarios. For those not familiar with the term, a Catch-22 is a requirement that cannot be met until a prerequisite requirement is met, however, the prerequisite cannot be met until the original requirement is met.Continue reading
We all expect it but we struggle to do it. I’m talking about good customer service. And not just good. Exceptional. In stores, at restaurants, in business. And if we’re the one on the giving end, it can be very difficult to juggle all our competing priorities and still remember to schmooze our clients.
But is good customer service really all about schmoozing? I think not. Customers want us to deliver… on time, with quality and with a smile. Continue reading