I’m feeling rather ashamed by the length of time since I published my last post – it’s been almost three months! – however at least I made it back here. During this time, I’ve been lucky enough to win some new clients and do some interesting work, which triggered an idea to write an article about the most common mistakes I’ve seen startups and small businesses make.Continue reading
We all expect it but we struggle to do it. I’m talking about good customer service. And not just good. Exceptional. In stores, at restaurants, in business. And if we’re the one on the giving end, it can be very difficult to juggle all our competing priorities and still remember to schmooze our clients.
But is good customer service really all about schmoozing? I think not. Customers want us to deliver… on time, with quality and with a smile. Continue reading