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What to do if a client won’t pay

Many business owners have suffered the misfortune of a client who won’t pay their bills. Sometimes the reason for the lack of payment is simply that the client forgot, or is short of funds, and most cases are resolved favourably.

But what if you’ve taken all the “friendly” options, i.e. phone call reminder, email reminder attaching another copy of the invoice, offered a payment plan, but still the client does not pay?Continue reading

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How to reduce ‘wastage’ in your small business

I was recently introduced to the term “wastage” in the context of running a business, and it prompted me to analyse the areas of my business where I may be experiencing or even creating wastage. Wastage basically means any areas where you have “inefficiencies in processes or practices… which can erode a business’ profits, negatively affect productivity and efficiency, and detract from a business’ sustainability”.Continue reading