Six weeks into the new financial year and I’m only just now reflecting on the last one! And what a year that was… my first as a business owner. I took a big risk leaving my high paying corporate job to start out on my own – wide-eyed and expectant, hoping at every turn that I hadn’t made the wrong decision.Continue reading
The April issue of Peer News, our digital newsletter, is out now!
In this month’s issue of Peer News:
- We announce our next workshop at The Lounge presented by Modewest Business & Lifestyle Magazine, Keeping Clients Happy: Managing Relationships & Communication.
- We give a special shout-out to the clients for whom we’ve finished projects for this month.
It’s the beginning of a new year, and if you’re like me, you’ll be reflecting on your lessons learned from 2014 and making your list of improvements for the coming year.
One of your key areas for improvements might be delivering better on your client promises. In an earlier blog post, I said that one of the 3 secrets to exceptional customer service was setting realistic expectations with your client. In other words, we need to make client promises that we can actually keep.Continue reading