I attended a workshop last week with a group of startup and small business owners at various stages of their business journey. Some had not yet launched their business, others were in the startup phase and others have been operating for a few years. Amongst the newbies especially, there was one common emotion which seemed to pervade their actions (or inaction).Continue reading
It’s the beginning of a new year, and if you’re like me, you’ll be reflecting on your lessons learned from 2014 and making your list of improvements for the coming year.
One of your key areas for improvements might be delivering better on your client promises. In an earlier blog post, I said that one of the 3 secrets to exceptional customer service was setting realistic expectations with your client. In other words, we need to make client promises that we can actually keep.Continue reading
The beginning of a new year is always a good time to reflect on past lessons learned, and to make resolutions and set intentions for the future.
So for this first post of 2015, in the interests of sharing experiences and learning from each other’s mistakes, I share the 5 most important business lessons I’ve learned during my career. I hope it provides some help to you, however small.Continue reading
We all expect it but we struggle to do it. I’m talking about good customer service. And not just good. Exceptional. In stores, at restaurants, in business. And if we’re the one on the giving end, it can be very difficult to juggle all our competing priorities and still remember to schmooze our clients.
But is good customer service really all about schmoozing? I think not. Customers want us to deliver… on time, with quality and with a smile. Continue reading