I can’t think of many (if any) businesses or professions that don’t have customers or clients. They are consumers of our products, users of our services, or may just be people or groups within our own organisation that rely on us in some way.Continue reading
One of the most important #decisions for any #businessowner is what to charge for your product or service. This #AskMeOnMonday video is part 1 of a 3-part #series on #pricing. In this video, I talk about the importance of getting your pricing right from the outset and explain the difference between #cost-based pricing and #value-based pricing.
Hi guys, you might have seen on my social media pages that I’ve now launched #AskMeOnMonday. I’m really excited as this is my first foray into video, and I get to connect with you all face to face and at the same time hopefully give you useful advice that you can apply to your business.
So what is #AskMeOnMonday all about?
Six weeks into the new financial year and I’m only just now reflecting on the last one! And what a year that was… my first as a business owner. I took a big risk leaving my high paying corporate job to start out on my own – wide-eyed and expectant, hoping at every turn that I hadn’t made the wrong decision.Continue reading
Contradiction is all around us. For as long as I can remember, I’ve been told that the customer is always right. But as a customer, I often feel constrained by shop assistants and service providers unwilling to budge on a policy or process. Early in my career as a client service manager, I did my best to bow to clients’ often unrealistic demands, with a smile even. But I rarely saw the same from other client service staff and relationship managers. And I’ve often heard murmurings among friends and family that good customer service is dead.Continue reading