Blog

Welcome to the Peer Business Consulting Blog, written by Angeline Zaghloul.

Here you can get research, advice and tips on key issues facing startups, small and medium businesses. We’ll also bring you real case studies which we hope will help you establish, stabilise and grow your business.

Angeline Zaghloul

Angeline Zaghloul

Angeline Zaghloul is an expert in business strategy, client management and business processes, and is the Managing Director of Peer Business Consulting, a Sydney-based consultancy providing strategy and operations support to startups and SMEs. Angeline lives in the Sydney Inner West area and is an avid traveller and soul-searcher, singer, lover of food, wine, coffee, music and the beautiful life.

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Copyright statement

All content on this site, including photographs, graphics and writings, is protected by copyright. Copyright © Peer Business Consulting Pty Ltd 2016. All Rights Reserved.

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Ready to start a business? 10 questions you should ask yourself first

Are you working for the man and wishing you weren’t? Have you got a great business idea and think you’re ready to start your own business?

Starting a business is not for the faint hearted. 70% of Australian startups wouldn’t fail in their first year of operation if it was a piece of cake. Assess how ready you really are to start a business by asking yourself these 10 important questions.

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3 secrets to exceptional customer service

We all expect it but we struggle to do it. I’m talking about good customer service. And not just good. Exceptional. In stores, at restaurants, in business. And if we’re the one on the giving end, it can be very difficult to juggle all our competing priorities and still remember to schmooze our clients.

But is good customer service really all about schmoozing? I think not. Customers want us to deliver… on time, with quality and with a smile. Continue reading

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Welcome to our new blog!

Hello blogosphere! I’m Angeline, founder and principal of Peer Business Consulting. We are based in Sydney Australia and provide strategic and operational help to startups and small businesses. Welcome to our new blog!

Did you know that over 90% of businesses in Australia are classified as small businesses? That’s incredibly high to me. Especially when you think about all those huge companies out there who seem to monopolise the market in terms of employment, revenue and profit!

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