Peer News July 2015 is out now!

Peer News July 2015, our digital newsletter, is out now!

In this month’s issue of Peer News july:

  • We bring you not 1 but 3 FREE Downloads on the top 3 challenges facing small business owners today.
  • We highlight our latest Blog articles including our Zero Inbox article from Modewest Magazine and we question if the customer really is always right.
  • We announce our next FREE workshop at The Lounge.
  • And as usual, we give you lots of useful links and motivation to keep you inspired.

Subscribe to get your FREE copy today.

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Did you catch my Modewest article on the Zero Inbox?

This month I was asked to submit an article for Modewest Magazine, a wonderful business and lifestyle magazine designed to help small, startup and home-based businesses in Greater Western Sydney—Blue Mountains, Penrith, Parramatta, Baulkham Hills and beyond—achieve long-lasting success and growth. The topic of the article was the elusive Zero Inbox, which many of us strive for every day in our personal and business lives.

Read on for the full article…Continue reading


The customer is always right… right?

Contradiction is all around us. For as long as I can remember, I’ve been told that the customer is always right. But as a customer, I often feel constrained by shop assistants and service providers unwilling to budge on a policy or process. Early in my career as a client service manager, I did my best to bow to clients’ often unrealistic demands, with a smile even. But I rarely saw the same from other client service staff and relationship managers. And I’ve often heard murmurings among friends and family that good customer service is dead.Continue reading


Peer News June 2015 is out now!

The June issue of Peer News, our digital newsletter, is out now!

In this month’s issue of Peer News:

  • We bring you Blog highlights from the month including: 4 top tips to balancing strategic focus and client workload, how to reduce ‘wastage’ in your small business and my popular article, 21 Tools and Resources for your Small Business.

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