How to reduce ‘wastage’ in your small business

I was recently introduced to the term “wastage” in the context of running a business, and it prompted me to analyse the areas of my business where I may be experiencing or even creating wastage. Wastage basically means any areas where you have “inefficiencies in processes or practices… which can erode a business’ profits, negatively affect productivity and efficiency, and detract from a business’ sustainability”.Continue reading


21 Tools and Resources for your Small Business

Today I’m feeling generous, so I’ve decided to dedicate this blog article to sharing the main tools and resources that I use everyday in my business. Now, I should say that as an expert in business strategy and operations, I almost knew nothing about social media, online marketing and photo editing when I started. I had to learn this from the ground up. But with some great e-learning resources, blogs and a little help from my (business) friends, I’ve become a (sort-of) pro in no time. These are just some of the resources I’ll be sharing with you today. So keep reading…Continue reading


Peer News May 2015 is out now!

The May issue of Peer News, our digital newsletter, is out now!

In this month’s issue of Peer News:

  • We give a special shout-out to the clients for whom we’ve finished projects for this month.
  • We bring you Blog highlights from the month including: 28 ways SMEs can smooth out cashflows and manage their everyday money, a brutally honest account of my personal reality check over recent weeks, and tips on the 12 most common risks that many SMEs fail to adequately plan for.

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Did you catch my Expert360 article on customer loyalty?

How to Create Customer Loyalty in the Faceless Digital World

By Angeline Zaghloul for the Expert360 Blog – April 10, 2015

The success of your business depends on customer loyalty. In today’s digital, technology-ridden world, people are making critical buying decisions from behind a screen, rather than face to face. So how do you create and retain customer loyalty in this faceless digital world? Let’s start with defining customer loyalty.

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